Help Center for TrackerHero Patrol

Everything you need to know to use TrackerHero Patrol confidently, from setup guides to daily operation tips.

F&Q
What is a guard tour system?

A guard tour system is a digital solution that tracks and records security patrol activities. It ensures that guards check in at designated checkpoints, providing real-time data and reports to supervisors or building managers.

How is this different from using a manual logbook?

Manual logbooks are prone to human error, manipulation, and missing entries. A guard tour system automates patrol tracking using GPS, QR codes, or NFC tags — ensuring accuracy, transparency, and proof of presence

Can I track guards in real-time?

Yes. With THPatrol, all guard movements and checkpoint scans are updated in real-time. You can monitor live patrols via a web dashboard from anywhere.

What happens if a guard skips a checkpoint?

The system will trigger an alert to notify supervisors if any scheduled checkpoint is missed or scanned late, allowing immediate action or follow-up.

What type of reports can I generate?

You can automatically generate daily, weekly, or monthly patrol reports. These reports include timestamps, locations, missed checkpoints, and performance summaries.

Is TrackerHero Patrol suitable for large properties?

Yes. The system can be customized for properties of all sizes, from small buildings to large industrial sites, ensuring efficient security patrol management.

How much patrol routes does your system cover?

There is no limit to the number of patrol routes or checkpoints. You can create multiple routes to cover the entire width of your properties.

What is the benefits of empowering smarter security operation?

THPatrol offers several benefits, primarily enhancing security and accountability while optimizing operations. It provides real-time monitoring of guard patrols. It also fosters a culture of responsibility among security personnel by accurately tracking guard. Additionally, it automate reporting processes, improving operational efficiency and saving resources. 

Is there manual to tell us how to use it?

Yes. We provide both manual and guide for every device use.


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