Help Centre
Quick answers for guards and supervisors using the TH Patrol mobile app — from first login to patrol rounds and emergencies.
Getting Started Attendance Clocking Logbook Emergency Offline & Account
5 questions
You need the 6-character installation code from your supervisor, and access to the email where a 6-digit verification code will be sent.
The admin gets it from the web portal under Deployment → ⋮ → View contract. The code is listed next to the site.
Wait for the "Resend available in…" timer to finish, then request a new code.
The app is downloading the site configuration and files so it can work offline. This happens only once — do not close the app until it finishes.
It lets the app report the device's activity status to the operations team, confirming the phone stays active during a shift. Enable it at Settings → Usage Access → TH Patrol and turn on Permit usage access.
4 questions
Yes. Go to Settings → Face Enrollment, select your name, confirm, and centre your face in the circle. Attendance cannot recognise you until this is done.
Tap Not you? Rescan to capture your face again.
Check-in: optional. Check-out: required — choose Sick, Emergency, Personal, Check-up, Shift change or Others.
No. Attendance uses face recognition, and clocking cannot be done on another person's behalf.
4 questions
Scan the checkpoint's NFC tag or QR code. It is marked as completed once scanned.
Yes. Tap End Clocking and confirm. The round will be recorded as incomplete.
The round is automatically marked Clocking incomplete, and this is reflected in the site's records.
Go to Settings → Checkpoint list, select the checkpoint, tap Set NFC chip, and hold the tag against the back of the phone. When successful, it shows "NFC bound".
2 questions
Yes. At least one photo is required, and a maximum of four is allowed per report.
Yes. The report is queued and uploads automatically once you are back online.
1 question
Only in genuine danger or a serious emergency. It alerts the control room immediately for an urgent response.
2 questions
Yes. Records made offline are stored and uploaded later. View them under Settings → Pending Sync.
No. Logging out removes the device's connection to the site, and a new access code is needed to sign back in. Only log out when your supervisor tells you to.
Still need help?Contact your supervisor or the control room using the Call button in the app.
