What is TrackerHero Patrol?
TH Patrol is a cloud-based security guard management platform that is user-friendly and cost-effective. It is designed to simplify security company operations as well as communication between the company, guards, and clients. TH Patrol enables security companies to eliminate manual paper-based data collection processes.
How does TrackerHero Patrol work?
TH Patrol is a security patrol solution that provides real-time data to manage patrol operations more efficiently through an easy-to-use app interface. The application is designed to enhance guard performance and facilitate communication flow within your organization.
In which areas is TrackerHero Patrol available?
TH Patrol is available throughout Malaysia and is expanding internationally, allowing it to be used anywhere in the world as long as an internet connection is available.
Is the guards’ data secure?
Yes, your data is very secure. TrackerHero Patrol uses a reliable cloud-based database. Data access is only possible through valid and authenticated verification.Yes, your data is very secure. TrackerHero Patrol uses a reliable cloud-based database. Data access is only possible through valid and authenticated verification.
Can this software be used on a smartphone?
Yes, TrackerHero Patrol provides a device for each site for guards to log attendance, use the time clock, and the device also has an SOS feature in case of emergencies.
Does TrackerHero Patrol have a Time Clock function?
Yes, TrackerHero Patrol has a Time Clock function. The Time Clock is a time recording system that provides a more modern and advanced alternative compared to manual attendance systems and regular timesheets.
Do security guards need training to use this application?
Yes, TrackerHero Patrol provides an Account Manager at each site. Guards are trained by the Account Manager to use the app, which is designed to be easy and user-friendly. Guards can learn to use the application in just a few minutes.
Can I schedule and change security patrol shifts?
Yes. You may schedule or make changes to existing patrols, including locking hour changes, by informing your Account Manager. Alternatively, you may request the CMS Control Room to inform your Account Manager on your behalf.
Can guards clock in/out if they are not on-site?
No. Guards can only clock in/out when on-site because TrackerHero Patrol uses face detection. This ensures patrol data is always accurate and no scheduled shifts are missed.
If a guard deviates from the schedule, how does TrackerHero Patrol alert us?
TrackerHero Patrol will make reminder calls to guards on-site, and the provided device will sound an alarm at the scheduled clocking time.
Can my staff send notifications to the control room during patrols? If yes, how?
Yes. Guards can send notifications in the form of incident reports and SOS alerts through the device and the TrackerHero app during patrols. Once the SOS button is pressed, an alarm sounds from the device, and all information, including the current location, is immediately displayed on the control room monitoring screen. The control room will contact the site if the guard cannot be reached, and will contact the Post Officer on-site if necessary.
Do clients receive reports automatically?
Yes. Clients can generate reports automatically based on their preferred frequency, such as daily, weekly, or monthly. The Account Manager will provide the necessary dashboard access to enable clients to generate reports independently according to their requirements.
How much does TrackerHero Patrol cost?
TrackerHero Patrol offers flexible and cost-effective pricing based on the number of active guards. For detailed pricing and a customised quotation, please contact our Sales team.
+603 8408 1900 (office) or +6018 205 7901 (WhatsApp), or email us at [email protected].
Is it necessary to sign a contract?
Contract duration is determined according to the terms in the official contract — ensuring that every agreement aligns with the requirements and commitments of both parties.
Can I add guards?
Yes. With TrackerHero Patrol, you can add as many guards as needed. Simply provide the required details to the CMS Control Room at any time, as the control room operates 24/7, ensuring continuous support and monitoring.
What should I do if my clocking failed even though I completed all scheduled check-ins?
For this issue, please first contact the CMS Control Room at +6011-501 4294 or +6011-18577483 for verification. If the CMS Control Room is unable to resolve the issue, they will request the Security Guard to inform the Operations Officer (PO) to coordinate with the Account Manager at the site. Alternatively, the CMS Control Room may directly notify the Account Manager to follow up with the PO to resolve the issue.
What should I do if I scan my face for attendance but someone else’s name/photo appears?
If this occurs, please rescan your face through the attendance settings. Ensure that during scanning you do not wear a hat, sunglasses, or anything that may obscure your face, and avoid strong backlighting so your face is clearly visible.
Why do I see pending/offline data in my clocking history, and what should I do?
There is no need to worry about pending or offline data. Such data will automatically sync to the system once the internet connection is restored. For verification or if the issue persists, please contact the CMS Control Room at +6011-501 4294 or +6011-18577483. The CMS team can check for internet connectivity issues, or investigate if the security guard experienced a network disruption or if there are other telecom-related problems at the site.
How do I register my face for the first time or if my face record is incorrect?
To register your face for the first time or update an existing record in TrackerHero, follow these steps:
Tap the three-line menu icon at the top left.
Go to Settings and enter the admin password: "123456".
Select Attendance Settings, find the name of the security guard whose face needs to be scanned, and capture the image until registration is complete.
After completing registration, return to the main TrackerHero menu and perform a check-in for attendance.
How to Register a Checkpoint?
To register a checkpoint in TrackerHero, please follow the steps below:
Open the TrackerHero application.
Tap the three-line menu icon at the top left of the screen.
Select Settings.
Enter the admin password: 123456.
Choose Checkpoint Registration.
A list of checkpoints will appear (for example: CP1).
Tap the checkpoint name (e.g. CP1).
Make sure NFC is enabled on the phone.
Place the back of the phone close to the checkpoint until the registration is successful.
Repeat the same steps for all remaining checkpoints until all checkpoints have been registered.
What should be done if, after face scanning, an incorrect name is displayed?
After completing the face scan, if an incorrect name is displayed, tap the Edit (pencil) icon next to the name.
Then, select the correct name and proceed with clocking as usual.
What should be done if a security guard misses a clocking?
If a clocking is missed, the security guard should inform the Post Officer (PO).
The PO will then coordinate with the Account Manager responsible for the site to resolve the issue.
A security guard completes a check-in and can clock, but their name does not appear in the attendance history, even with internet connected. What should be done?
The security guard should first perform a check-out, then check-in again.
Afterwards, they should verify that their name appears in the attendance history to ensure the record is correctly updated.
